Privacy policy and legal notice

COMPANY INFORMATION

  • Company Name: PEPES HOUSE PEPESHOUSE C.L.
  • Trade Name: Pepe's House Cuenca Hotel & Boutique Hostel
  • Tax ID: 0993369697001
  • Address: Mariscal Sucre 12-19 and Tarqui, Cuenca, Ecuador
  • Phone: +593 7 2822810
  • Email: info@pepeshouse.com
  • Website: www.pepeshouse.com/cuenca
  • Legal Representative: Juan Pablo Mojica Navarro

INTRODUCTION

In accordance with the Organic Law on the Protection of Personal Data (LOPDP) and other applicable regulations in Ecuador, PEPES HOUSE PEPESHOUSE C.L. (hereinafter "Pepe's House") is committed to protecting and respecting the privacy of our guests and users.

This Privacy Policy explains clearly and simply how we collect, use, store, and protect your personal data when you use our hosting services.

WHAT PERSONAL DATA DO WE COLLECT?

We collect the following personal data necessary to provide you with our services:

Basic identification data:

  • First and last name
    National ID or passport number
  • Nationality
  • Date of birth

Contact information:

  • Email address
    Telephone number
    Home address

Reservation details:

  • Check-in and check-out dates
  • Number of guests
  • Room type
  • Special preferences

Financial data:

  • Credit/debit card information (processed securely)
  • Billing information

HOW DO WE USE YOUR DATA?

We use your personal data only for the following legitimate purposes:

  • Reservation Management: To process and confirm your reservations
  • Service Provision: To provide the contracted accommodation services
  • Communication: To contact you regarding your reservation or stay
  • Billing: To issue payment receipts and manage collections
  • Security: To ensure the safety of our facilities
  • Legal Compliance: To comply with obligations to competent authorities
  • Marketing: To send you offers and promotions (only with your consent)
  • Service Improvement: To analyze and improve our services

WHO DO WE SHARE YOUR DATA WITH?

Your personal data may be shared only in the following cases:

  • Competent Authorities: When required by law (guest registration, immigration authorities, etc.)
  • Service Providers: With our technology providers who help us operate: Hotel reservation management system, Payment gateway for processing transactions, and Communication services (email, messaging).

Important: All our suppliers are contractually obligated to protect your data and may not use it for their own purposes.

DATA SECURITY

We implement technical and organizational security measures to protect your personal data:

  • Encryption: Your financial data is processed using encryption technology.
    Restricted access: Only authorized personnel can access your data.
    Video surveillance: We have security cameras in common areas and at the entrance.
    Training: Our staff is trained in data protection.
    Secure systems: We use up-to-date and secure software.

HOW LONG DO WE KEEP YOUR DATA?

We retain your personal data for the following periods:

  • During your stay: For the entire duration of your accommodation
  • After your stay: For a period of 5 years to comply with legal and accounting obligations
  • Marketing: Until you request to unsubscribe from our communications
  • Video surveillance: Recordings are kept for a maximum of 30 days

YOUR RIGHTS AS A DATA SUBJECT

As the data subject, you have the right to:

  • Access: Know what data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request the deletion of your data (where legally permissible)
  • Objection: Object to the processing of your data
  • Portability: Receive your data in digital format
  • Restriction: Request that we restrict the use of your data

How to exercise your rights?

You can exercise any of these rights by sending an email to: info@pepeshouse.com

Your request must include:

  • Full name
  • National ID number
  • Clear description of your request
  • Copy of your ID

Response time: We will respond to your request within the 20 business days established by law.

CONSENT

By making a reservation or using our services, you:

  • Confirm that you have read and understood this Privacy Policy
  • Consent to the processing of your personal data for the purposes described
  • Understand that you can revoke your consent at any time
  • For marketing: We will request your specific consent to send you promotions and offers. You can unsubscribe at any time.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy when necessary. Any changes will be published on our website www.pepeshouse.com

In the event of significant changes, we will notify you by email.

CONTACT

If you have any questions, comments, or concerns about this Privacy Policy or the processing of your personal data, you can contact us:

Data Protection Officer:

Juan Pablo Mojica Navarro - Legal Representative

Contact:

  • Email: info@pepeshouse.com
    Phone: +593 7 2822810
    Address: Mariscal Sucre 12-19 and Tarqui, Cuenca, Ecuador

APPLICABLE LAW

This Privacy Policy is governed by Ecuadorian law, specifically:

  • Organic Law on the Protection of Personal Data (LOPDP)
  • General Regulations of the LOPDP
  • Constitution of Ecuador

Last updated: [September 26, 2025]

This Privacy Policy has been prepared in compliance with current Ecuadorian regulations to guarantee the protection of your personal data and transparency in its processing.